Yes, I have absolutely been gone for quite a while. Lazy? Well yeah!
I've been sick this past week with a sinus infection, but an antibiotic has been clearing me up. I also had a Weight Watchers oops!!
Well an oops on their part, not mine.
My 10 month contract is soon up and, not to be charged full price next month, I went in to cancel my subscription. As always I got the "Are you sure?", I clicked to continue to cancel and then got a pop up for a new deal - "We think you may like this - upgrade to Core+ for one year at $10/month".
Now if you do WW, you know that Core+ is the one that includes in-person/virtual meetings. I had been paying $10/month for plain old Core. So I took the offer.....except...
When I got the email, now all of a sudden I was paying $20/month for a year. Wait, what???? I immediately got on the chat option, which I realize is nothing more than a computer, and it was totally unhelpful and basically told me "Oh well, you're stuck for a year at $20/month".
This morning I get an email that my first payment came out at $22!!???? I go into my WW account and see I'm being charged $22/month for a year. The WW website shows a deal of $12/month for a year.
NOW I'M TOTALLY CONFUSED!
I've never had luck calling WW - those customer service reps are like little robots, however, I have gotten great customer service messenging them through their official WW page (make sure you are on the "official" page: Official WW FaceBook ) and sent a message pretty much saying what I've written above.
It didn't take long for Mary, to message back. She understood my frustration and wanted to help make it right. She did explain that sometimes the website/app will offer something special during a cancellation and she had no way of seeing what happened there, however, she told me she would gladly cancel my commitment and I could resign up under the $12/month for a year. To me, $12/month for Core+ is still a good deal; so I chose that. She did let me know that I would lose my past 90 days, which was fine since I really haven't used it that much (she did say she could have it emailed to me, which I declined). She also advised to contact them at least one week before my contract end date to see what new offers they may have at that time. She thanked me for being a long time member.
Technically, after she cancelled out my account, I could of just gone on with my life and not have signed up again; but I did. I like the WW app, I like WW and I always end up back at WW. And actually the only 90 days I lost was my food log (which I wasn't using) but all my weight logs are still there; all my recipes are there; and I still have the same log-in and password. And they did reimburse me the $22 they had charged me almost immediately.
I know many, especially on the Med plan, have issues with these contracts and WW is non-forgiving; BUT, this is an example where they went the extra mile, or at least one employee did.
Oh....the Core+ $12/month for a year is available on their website and expires September 30, 2026.






